Returns & Exchanges
The Rochester Red Wings Official Store is committed to your satisfaction, offering a 30-day window for returns and exchanges on unworn, unwashed merchandise with original tags attached. Please note that custom jerseys and final sale items are not eligible for return.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Pack Your Gear
Securely place your items in their original packaging, ensuring all hangtags are intact and including a copy of your packing slip.
Label and Ship
Download and print your prepaid shipping label from the portal, affix it to your package, and drop it off at any authorized carrier location.
Receive Refund or Exchange
Once our team inspects your return at Innovative Field, we will process your refund to the original payment method or ship your replacement within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing